{"id":30496,"date":"2026-08-27T01:08:56","date_gmt":"2026-08-27T05:08:56","guid":{"rendered":"https:\/\/funerariaconceptochile.cl\/?page_id=30496"},"modified":"2026-08-27T01:12:51","modified_gmt":"2026-08-27T05:12:51","slug":"politicas-de-devoluciones-y-reembolsos","status":"publish","type":"page","link":"https:\/\/funerariaconceptochile.cl\/es\/politicas-de-devoluciones-y-reembolsos\/","title":{"rendered":"Politicas de devoluciones y reembolsos"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_raw_code wpb_content_element wpb_raw_html\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"fc-policy-page\">\n\n    <!-- HERO -->\n    <section class=\"fc-policy-hero\">\n        <div class=\"fc-policy-container\">\n\n            <div class=\"fc-policy-breadcrumb\">\n                Inicio <span>\u203a<\/span> Pol\u00edticas de devoluciones y reembolsos\n            <\/div>\n\n            <span class=\"fc-policy-kicker\">INFORMACI\u00d3N IMPORTANTE<\/span>\n\n            <h1>Pol\u00edticas de devoluciones y reembolsos<\/h1>\n\n            <p>\n                Conoce las condiciones aplicables a devoluciones, cambios\n                y reembolsos de productos adquiridos a trav\u00e9s de nuestra tienda online.\n            <\/p>\n\n        <\/div>\n    <\/section>\n\n\n    <!-- CONTENIDO -->\n    <section class=\"fc-policy-main\">\n        <div class=\"fc-policy-container\">\n\n            <!-- RESUMEN -->\n            <div class=\"fc-policy-summary\">\n\n                <div class=\"fc-policy-summary-item\">\n                    <strong>10 d\u00edas corridos<\/strong>\n                    <span>Plazo para solicitar una devoluci\u00f3n<\/span>\n                <\/div>\n\n                <div class=\"fc-policy-summary-item\">\n                    <strong>5 a 10 d\u00edas h\u00e1biles<\/strong>\n                    <span>Plazo estimado de reembolso una vez aprobado<\/span>\n                <\/div>\n\n                <div class=\"fc-policy-summary-item\">\n                    <strong>Solicitud por escrito<\/strong>\n                    <span>Correo, WhatsApp o formulario web<\/span>\n                <\/div>\n\n            <\/div>\n\n\n            <!-- 1 -->\n            <section class=\"fc-policy-section\">\n\n                <h2>1. Plazo para solicitar una devoluci\u00f3n<\/h2>\n\n                <p>\n                    El cliente podr\u00e1 solicitar la devoluci\u00f3n de un producto\n                    comprado online dentro de los <strong>10 d\u00edas corridos<\/strong>\n                    desde la recepci\u00f3n del producto.\n                <\/p>\n\n                <p>\n                    Para que la devoluci\u00f3n pueda ser evaluada, el producto\n                    no debe haber sido usado ni instalado.\n                <\/p>\n\n            <\/section>\n\n\n            <!-- 2 -->\n            <section class=\"fc-policy-section\">\n\n                <h2>2. Condiciones del producto<\/h2>\n\n                <p>\n                    Para aceptar una devoluci\u00f3n, el producto deber\u00e1 cumplir\n                    las siguientes condiciones:\n                <\/p>\n\n                <ul>\n                    <li>Estar sin uso.<\/li>\n                    <li>No haber sido instalado.<\/li>\n                    <li>Mantener su embalaje original.<\/li>\n                    <li>Incluir todos sus accesorios.<\/li>\n                    <li>Estar en perfectas condiciones f\u00edsicas.<\/li>\n                    <li>No presentar da\u00f1os por manipulaci\u00f3n.<\/li>\n                <\/ul>\n\n            <\/section>\n\n\n            <!-- 3 -->\n            <section class=\"fc-policy-section\">\n\n                <h2>3. Productos que no admiten devoluci\u00f3n<\/h2>\n\n                <p>\n                    No se aceptar\u00e1n devoluciones en los siguientes casos:\n                <\/p>\n\n                <ul>\n                    <li>\n                        Productos personalizados, como placas grabadas,\n                        l\u00e1pidas con nombre o urnas con inscripci\u00f3n.\n                    <\/li>\n\n                    <li>Productos instalados en cementerio.<\/li>\n\n                    <li>Productos fabricados a pedido.<\/li>\n\n                    <li>\n                        Art\u00edculos con da\u00f1os producto del mal uso\n                        o manipulaci\u00f3n del cliente.\n                    <\/li>\n\n                    <li>\n                        Productos que por razones sanitarias o de respeto\n                        funerario no puedan ser revendidos.\n                    <\/li>\n                <\/ul>\n\n            <\/section>\n\n\n            <!-- 4 -->\n            <section class=\"fc-policy-section\">\n\n                <h2>4. Costos de env\u00edo por devoluci\u00f3n<\/h2>\n\n                <div class=\"fc-policy-info-grid\">\n\n                    <div class=\"fc-policy-info-card\">\n                        <h3>Devoluci\u00f3n por decisi\u00f3n del cliente<\/h3>\n\n                        <p>\n                            Si la devoluci\u00f3n se realiza por decisi\u00f3n del cliente,\n                            el costo del env\u00edo de devoluci\u00f3n ser\u00e1 asumido\n                            por el propio cliente.\n                        <\/p>\n                    <\/div>\n\n                    <div class=\"fc-policy-info-card\">\n                        <h3>Producto defectuoso o error de despacho<\/h3>\n\n                        <p>\n                            Cuando la devoluci\u00f3n se deba a un defecto de f\u00e1brica\n                            o a un error en el despacho, el costo ser\u00e1 asumido\n                            por Funeraria Concepto.\n                        <\/p>\n                    <\/div>\n\n                <\/div>\n\n            <\/section>\n\n\n            <!-- 5 -->\n            <section class=\"fc-policy-section\">\n\n                <h2>5. C\u00f3mo solicitar una devoluci\u00f3n<\/h2>\n\n                <p>\n                    La solicitud deber\u00e1 realizarse siempre por escrito,\n                    utilizando alguno de los canales oficiales de Funeraria Concepto:\n                <\/p>\n\n                <ul>\n                    <li>Correo electr\u00f3nico oficial.<\/li>\n                    <li>WhatsApp institucional.<\/li>\n                    <li>Formulario de contacto de nuestro sitio web.<\/li>\n                <\/ul>\n\n                <p>\n                    Esto permitir\u00e1 mantener un respaldo formal de la solicitud.\n                <\/p>\n\n            <\/section>\n\n\n            <!-- 6 -->\n            <section class=\"fc-policy-section\">\n\n                <h2>6. Informaci\u00f3n necesaria para la solicitud<\/h2>\n\n                <p>\n                    Para gestionar una devoluci\u00f3n, el cliente deber\u00e1 proporcionar:\n                <\/p>\n\n                <ul>\n                    <li>N\u00famero de pedido.<\/li>\n                    <li>Nombre del comprador.<\/li>\n                    <li>Comprobante de pago.<\/li>\n                    <li>Motivo de la devoluci\u00f3n.<\/li>\n                    <li>Fotograf\u00edas del producto, cuando corresponda.<\/li>\n                    <li>Datos bancarios para un eventual reembolso.<\/li>\n                <\/ul>\n\n            <\/section>\n\n\n            <!-- 7 -->\n            <section class=\"fc-policy-section\">\n\n                <h2>7. Cambios de productos<\/h2>\n\n                <p>\n                    Adem\u00e1s de devoluciones, podr\u00e1n realizarse cambios\n                    en los siguientes casos:\n                <\/p>\n\n                <ul>\n                    <li>\n                        Diferencia de modelo, pagando la diferencia de precio\n                        cuando corresponda.\n                    <\/li>\n\n                    <li>Producto defectuoso.<\/li>\n\n                    <li>Error en el despacho.<\/li>\n                <\/ul>\n\n                <p>\n                    Los cambios estar\u00e1n sujetos a disponibilidad de stock.\n                <\/p>\n\n            <\/section>\n\n\n            <!-- 8 -->\n            <section class=\"fc-policy-section\">\n\n                <h2>8. Productos da\u00f1ados o defectuosos<\/h2>\n\n                <p>\n                    El cliente deber\u00e1 revisar el producto inmediatamente\n                    al momento de recibirlo y verificar su estado antes\n                    de confirmar la recepci\u00f3n.\n                <\/p>\n\n                <p>\n                    Si el producto presenta da\u00f1os visibles, defectos o deterioro\n                    atribuible al transporte o manipulaci\u00f3n, deber\u00e1 informarse\n                    inmediatamente y dentro de la <strong>primera hora desde la recepci\u00f3n<\/strong>.\n                <\/p>\n\n                <p>\n                    La notificaci\u00f3n deber\u00e1 incluir fotograf\u00edas del producto\n                    y ser enviada a trav\u00e9s de un canal oficial de atenci\u00f3n.\n                <\/p>\n\n                <p>\n                    Una vez evaluado el caso, podr\u00e1 corresponder:\n                <\/p>\n\n                <ul>\n                    <li>Reposici\u00f3n sin costo.<\/li>\n                    <li>Cambio del producto.<\/li>\n                    <li>Reembolso completo.<\/li>\n                <\/ul>\n\n            <\/section>\n\n\n            <!-- 9 -->\n            <section class=\"fc-policy-section\">\n\n                <h2>9. Plazo del reembolso<\/h2>\n\n                <p>\n                    Una vez aprobada la solicitud, el reembolso ser\u00e1 procesado\n                    dentro de un plazo de <strong>5 a 10 d\u00edas h\u00e1biles<\/strong>.\n                <\/p>\n\n            <\/section>\n\n\n            <!-- 10 -->\n            <section class=\"fc-policy-section\">\n\n                <h2>10. M\u00e9todo de reembolso<\/h2>\n\n                <p>\n                    El reembolso se realizar\u00e1 preferentemente utilizando\n                    el mismo medio de pago empleado en la compra.\n                <\/p>\n\n                <ul>\n                    <li>\n                        En caso de transferencia, se realizar\u00e1 a una cuenta\n                        bancaria del titular.\n                    <\/li>\n\n                    <li>\n                        Tambi\u00e9n podr\u00e1 ofrecerse cr\u00e9dito en tienda\n                        si el cliente as\u00ed lo prefiere.\n                    <\/li>\n                <\/ul>\n\n            <\/section>\n\n\n            <!-- CONTACTO -->\n            <section class=\"fc-policy-contact\">\n\n                <div>\n                    <span class=\"fc-policy-kicker\">\u00bfTIENES DUDAS?<\/span>\n                    <h2>Estamos para ayudarte<\/h2>\n\n                    <p>\n                        Si necesitas realizar una solicitud o resolver una consulta,\n                        comun\u00edcate con nuestro equipo.\n                    <\/p>\n                <\/div>\n\n                <div class=\"fc-policy-contact-buttons\">\n\n                    <a href=\"https:\/\/wa.me\/56951180538\"\n                       class=\"fc-policy-btn\">\n                        WhatsApp\n                    <\/a>\n\n                    <a href=\"https:\/\/funerariaconceptochile.cl\/es\/contacto\/\"\n                       class=\"fc-policy-btn fc-policy-btn-light\">\n                        Formulario de contacto\n                    <\/a>\n\n                <\/div>\n\n            <\/section>\n\n        <\/div>\n    <\/section>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"Inicio \u203a Pol\u00edticas de devoluciones y reembolsos INFORMACI\u00d3N IMPORTANTE Pol\u00edticas de devoluciones y reembolsos Conoce las condiciones aplicables a devoluciones, [...]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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